Help
Help and support
Find information, FAQs and video guides to assist you with your banking needs.
Other helpful information
ATMs
You can use any of the four major bank ATMs across Australia - fee free.
Bank First BSB
The Bank First BSB number is 704-191, applicable to all branches.
Financial Hardship
If your circumstances have changed, and you’re finding it hard to pay your debts on time, we're here to help.
Deceased estates
Losing a loved one is a stressful time. We’re here to help you manage the banking side of things.
Safe and convenient ways of banking
Follow our simple 'do it yourself' videos. Here is what you can do yourself:
Change your password or your card PIN
Report a lost or stolen card
Temporarily change your daily limit
Overseas travel notifications and more
