Online banking videos
The tools you need to bank safely online.
Putting the 'why' into online banking
If you’re only just starting out on the digital journey, you will want to take the time to learn more about the evolution of banking and how we’ve arrived at banking online.
Getting started
‘We’re thrilled you’re having a go at online banking.' Michelle Bagnall, CEO
What is online banking?
It can be confusing. This video guide takes the ‘tech’ speak and transforms it into ‘clear’ speak.
How did we get here?
A look at banking through the years and how we’ve arrived at online banking.
Banking to fit your lifestyle
Sometimes you just need to get things done. Online banking will free up your time for the important things in life.
Follow our simple 'do it yourself' videos
Looking for your statement?
Your bank statement is important to keep track of transactions, particularly at tax time. You can download your bank statements yourself, using Internet Banking.
Download the Bank First App
A step-by-step video guide to get you started with the Bank First App. Let’s get you mobile!
Replace your lost, damaged or stolen card
Where’s my card? The next time this happens, follow this video guide which shows you how to replace your card.
Change your password
Follow our step-by-step video guide to change your password using Internet Banking or by using the Bank First App. It’s simple and it’s safe.
Travelling overseas? Let us know!
Before you head off on your travels, make sure you let us know. You can do this yourself, by logging into Internet Banking. Enjoy your trip!
Find your 9-digit account reference number
You can easily use PayTo to make payments. Follow this simple video guide to find your unique 9-digit account reference number.
Receiving money from overseas
Do you need to, or regularly, receive money from overseas? In this video guide we show you exactly what to do to make this as seamless as possible.
Sending money overseas
Do you have family or friends overseas you need to send money to? We take you step-by-step through the process to make it a simple and easy experience for you.
Here's what you can do yourself
| Bank First App | Internet Banking | Support |
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Change your password |
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Temporarily change your daily limit | |||
Download your statement | |||
Going overseas? Let us know! |
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Report a lost, stolen or damaged card |
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Find your 9-digit account reference number |
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Dispute a transaction on Bank First debit or credit card |
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Change your card PIN |
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Open and manage a Term Deposit |
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Lock and unlock your cards |
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Set up PayID |
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Need more help?
Find more information and FAQs on how to change your password and send travel notifications.