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Online banking videos

The tools you need to bank safely online.

Follow our simple 'do it yourself' videos

Find your 9-digit account reference numberFind your 9-digit account reference number

You can easily use PayTo to make payments. Follow this simple video guide to find your unique 9-digit account reference number.

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Looking for your statement?Looking for your statement?

Your bank statement is important to keep track of transactions, particularly at tax time. You can download your bank statements yourself, using Internet Banking.

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Download the Bank First AppDownload the Bank First App

A step-by-step video guide to get you started with the Bank First App. Let’s get you mobile!

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Replace your lost, damaged or stolen cardReplace your lost, damaged or stolen card

Where’s my card? The next time this happens, follow this video guide which shows you how to replace your card.

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Change your passwordChange your password

Follow our step-by-step video guide to change your password using Internet Banking or by using the Bank First App. It’s simple and it’s safe.

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Travelling overseas? Let us know!Travelling overseas? Let us know!

Before you head off on your travels, make sure you let us know. You can do this yourself, by logging into Internet Banking. Enjoy your trip!

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Receiving money from overseasReceiving money from overseas

Do you need to, or regularly, receive money from overseas? In this video guide we show you exactly what to do to make this as seamless as possible.

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Sending money overseasSending money overseas

Do you have family or friends overseas you need to send money to? We take you step-by-step through the process to make it a simple and easy experience for you.

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Keep your details up-to-dateKeep your details up-to-date

Make sure we have your correct details, including mobile number and email address, by using Internet Banking.

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Looking for your interest?Looking for your interest?

You can find your interest earned/paid for relevant financial years on your Bank First App or via Internet Banking.

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Here's what you can do yourself

 

Bank First App

Internet Banking

Support

Change your password

Yes 

Yes 

Video Guide

Update your contact details

Yes 

Yes 

Video Guide

Temporarily change your daily limit

No

Yes

FAQ

Download your statement

No

Yes

Video Guide

Find your interest details

Yes 

Yes 

Video Guide

Going overseas? Let us know!

No

Yes 

Video Guide

Report a lost, stolen or damaged card

Yes 

No

Video Guide

Find your 9-digit account reference number

Yes 

Yes 

Video Guide

Dispute a transaction on Bank First debit or credit card

Yes 

No

FAQ

Change your card PIN

Yes 

Yes 

FAQ

Open and manage a Term Deposit

No

Yes 

FAQ

Lock and unlock your cards

Yes 

No

FAQ

Set up PayID

Yes 

Yes 

FAQ