Online banking videos
Follow our simple 'do it yourself' videos
Common banking activities with Internet Banking
Want to get started with Internet Banking? It’s easy! We’ll show you how to log into Internet Banking, and how to do some of the more common banking tasks.
Find your BSB and Account Number
We are making changes to the accounts screen in Internet Banking and the Bank First App to make it easier for you to find your BSB and account number.
Looking for your statement?
Your bank statement is important to keep track of transactions, particularly at tax time. You can download your bank statements yourself, using Internet Banking.
Looking for your interest?
You can find your interest earned/paid for relevant financial years on your Bank First App or via Internet Banking.
Download the Bank First App
A step-by-step video guide to get you started with the Bank First App. Let’s get you mobile!
Replace your lost, damaged or stolen card
Where’s my card? The next time this happens, follow this video guide which shows you how to replace your card.
Change your password
Follow our step-by-step video guide to change your password using Internet Banking or by using the Bank First App. It’s simple and it’s safe.
Travelling overseas? Let us know!
Before you head off on your travels, make sure you let us know. You can do this yourself, by logging into Internet Banking. Enjoy your trip!
Receiving money from overseas
Do you need to, or regularly, receive money from overseas? In this video guide we show you exactly what to do to make this as seamless as possible.
Sending money overseas
Do you have family or friends overseas you need to send money to? We take you step-by-step through the process to make it a simple and easy experience for you.
Keep your details up-to-date
Make sure we have your correct details, including mobile number and email address, by using Internet Banking.
Here's what you can do yourself
| Bank First App | Internet Banking | Support |
---|---|---|---|
Change your password | Yes | Yes | |
Update your contact details | Yes | Yes | |
Change your daily limit | No | Yes | |
Download your statement | No | Yes | |
Find your interest details | Yes | Yes | |
Find your BSB and account number | Yes | Yes | |
Going overseas? Let us know! | No | Yes | |
Report a lost, stolen or damaged card | Yes | No | |
Dispute a transaction on Bank First debit or credit card | Yes | No | FAQ |
Change your card PIN | Yes | Yes | FAQ |
Open and manage a Term Deposit | No | Yes | FAQ |
Lock and unlock your cards | Yes | No | |
Set up PayID | Yes | Yes | FAQ |