Statements
What are eStatements?
eStatements are your account statements delivered electronically via Internet Banking. eStatements contain a list of transactions during the time period for your accounts.
Learn more about our search transactions feature and how to download your statements using Internet Banking.
| Internet Banking | Bank First App |
|---|---|---|
Register for eStatements | Yes | No |
Download my eStatement | Yes | No |
Create a transaction listing | Yes | No |
Download a transaction listing | Yes | No |
Search for a transaction | Yes | No |
Register for eStatements
You can register for eStatements and eCommunications via Internet Banking.
Login to Internet Banking
Select Settings
Select Statement Options
At the top of the page, select eStatements
Hit Next
Click to get your SMS One Time Password
Enter the password you receive via SMS.
You will then receive an email confirming you’ve been registered.
Getting eStatements has a range of benefits including:
Being able to access your statements faster, anytime, anywhere.
Viewing your statements within a reliable and secure environment.
Being able to store your statements electronically and find what you are looking for easily.
Saving or printing your statements as needed.
Protecting your personal information from postal theft.
No. You will only be able to view your eStatements from when you registered.
Manage your eStatements
Your end of the month eStatement will be made available within the first week of the following month. You will receive an email letting you know when your latest eStatement is available in Internet Banking.
You will receive your eStatements monthly.
No. If you have previously advised us of a preferred cycle frequency we will maintain this request when you register for eStatements. If you wish to receive these monthly, please contact us.
Your eStatements will be available to view online for a period of 3 years from when they were issued.
A copy of an unavailable online statement can be provided via request by contacting us. Fees and charges apply for additional copies. Please refer to Terms and Conditions Part B: Fees and Charges.
What are eCommunications?
eCommunications are notices, documents and other communication delivered electronically via Internet Banking or email. When you register for eStatements, you will also register for eCommunications.
eCommunications are delivered on an as-needed basis to issue an important notice that relates to your account.
You will receive an email advising that your eCommunications are available to view via Internet Banking. Please note, some eCommunications may be delivered by alternative electronic methods, such as email or SMS, as permitted by law.
You can update your email address via Internet Banking.
Login to Internet Banking
Select Settings
Select Update Contact Details
An SMS One Time Password is sent to your mobile phone, to provide an additional layer of security before updating your details.
Troubleshooting eStatements and eCommunications
If for any reason you do not receive any email notification, you will still be able to view your documents when you log into Internet Banking. Go to the ‘Accounts’ menu and select the 'View eStatements or eCommunications' tab. If you don't receive an email notification you must:
Check that your mailbox is not full.
Check that your nominated email address is correct within Internet Banking. If the address is incorrect you can update your email address via the Settings tab in Internet Banking.
To ensure that the email notification is always sent to the right address, please confirm your preferred email address at the time of registration.
eStatements and eCommunications will be PDF files therefore you will need a compatible PDF viewer such as Adobe Reader to view the document on your computer.
Download a free version of the latest Adobe Reader software to view your documents.