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BSB 704-191
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Make the switch from Phone Banking

Our Phone Banking provider has ended their service. Members can continue to call our Member Services consultants on weekdays, between 8am and 6pm.

Register for SMS Banking

We're committed to helping our Members make this change

Members can continue to call our Member Services consultants on weekdays, between 8am and 6pm.

Why did we stop?
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Our Phone Banking provider ended their service

  • Automated Phone Banking facility reached end of life.
  • Due to lack of alternative provider and current vendor exiting we had no choice but to decommission.
  • Our phone banking provider ended their service on 29 November 2024.
What's the alternative?
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Internet Banking or Bank First app

  • Internet Banking and Bank First app offer the same services and more.
  • You can conveniently manage your banking needs anytime, day or night.
  • BPAY and OSKO services - simpler and secure ways to pay.
Other ways to pay
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Convenient banking options

  • Use your Bank First Debit or VISA card to automate your payments.
  • Contact the supplier to organise an alternative payment method.
  • Use the Australia Post bill paying service Post Billpay.
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Alternative ways to bank

We have created a brochure and video guide with all the alternatives to Phone Banking. Download the brochure as a simple, easy to follow guide or watch the video.

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Get started with Internet Banking
Internet Banking allows you to conveniently manage your banking needs anytime, day or night.
Learn More
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Bank First App
Explore the features and download the app today.
Learn More

Other ways to pay and transact

I want to

Alternative options

Pay my bills

Contact the supplier you’re paying to organise an alternative payment method.

Many accept payment with your Visa debit or credit card.

Use Bank First Internet Banking and/or the Bank First App to make BPAY payment or 'Pay anyone' using BSB/Account number, direct debit or PayID.

Use the Australia Post bill paying service Post Billpay. You can do so electronically, at an Australia Post post office or store or over the phone.

Transfer to other account including my own

Use Bank First Internet Banking and/or the Bank First App to 'Pay anyone' using BSB/Account number or PayID.

Visit us at our branches.

Call us on 1300 654 822 on weekdays, between 8am - 6pm AEDT. Select IVR Option #2.

Check my accounts' information

Online Banking services – Bank First Internet Banking and/or the Bank First App.

Visit us at our branches.

Call us on 1300 654 822 on weekdays between 8am – 6pm AEDT. Select IVR Option #2.

Check my account balances

SMS Banking is a way for you to receive your account balance via a Short Messaging Service (SMS) on your registered phone. Learn more.

 

Frequently asked questions

  • Our technology partner is decommissioning the Phone Banking service. Unfortunately, we’ve been unable to find an alternative service provider. Therefore, it is with regret that we will cease this service.

  • You can continue to call our Member Services consultants on weekdays, between 8am and 6pm or visit one of our branches.

  • You can continue to use the Bank First App to check your account balances, transfer money, make bill payments and many other banking activities

  • You can continue to use BPAY to make bill payments. Use Bank First Internet Banking and/or the Bank First App or use the Australia Post bill paying service Post Billpay. Unfortunately our Member Services team are unable to help you pay your bills with BPAY over the phone.

We're here to help

To help you with the transition, drop into one of our in-branch information sessions for help to find the right alternative solution for you. No registration required.

Moonee Ponds

Session 1

Session 2

Tuesday 15 October

10am-12pm

2pm-4pm

Wednesday 23 October

10am-12pm

2pm-4pm

Thursday 31 October

10am-12pm

2pm-4pm

Wednesday 6 November

10am-12pm

2pm-4pm

Wednesday 27 November

10am-12pm

2pm-4pm

 

Hawthorn East

Session 1

Session 2

Wednesday 16 October

10am-12pm

2pm-4pm

Thursday 24 October

10am-12pm

2pm-4pm

Tuesday 29 October

10am-12pm

2pm-4pm

Thursday 7 November

10am-12pm

2pm-4pm

Thursday 28 November

10am-12pm

2pm-4pm

 

We're here to help

We are committed to helping our Members transition from automated Phone Banking.

Many of our Members already use Internet Banking and the Bank First App to check balances and transfer money. If you require assistance, visit one of our branches or contact us.