Contact Us
Bank First can help you with
Connect with us
Online form
Complete the form below and our team will get back to you.
For non-urgent enquiries email info@bankfirst.com.au.
Customer service
1300 654 822 within Australia or +61 3 9834 8560 from Overseas.
Branches and post
Visit one of our branches at Hawthorn East or Moonee Ponds or find our postal address.
Feedback, compliments and complaints
Tell us what we're doing well, or what we need to improve on.
Mobile Bankers
Our experienced Mobile Bankers understand the home buying and refinancing process and are available at a time that works best for you.
Community Engagement Partners
Community Engagement Partners visit education and health organisations, and industry events.
Financial Hardship
If your circumstances have changed, and you’re finding it hard to pay your debts on time, we're here to help.
Bank First branches
Hawthorn East
- Address
117 Camberwell Road, Hawthorn East VIC 3123
- Postal Address
PO Box 338, Camberwell VIC 3124
- Opening Hours
Monday - Friday: 9:30am - 4pm AEST
(Open until 5pm on Thursday)
Moonee Ponds
- Address
126 Puckle Street, Moonee Ponds VIC 3039
- Postal Address
PO Box 338, Camberwell VIC 3124
- Opening Hours
Monday - Friday: 9:30am - 4pm AEST
(Open until 5pm on Thursday)
Product enquiries
Contact us Monday to Friday 9am - 6pm AEST.
Home Loan enquiry
Our Mobile Bankers are here to help you at home or work, over the phone or at our branches.
Personal and Car Loan enquiry
We have flexible personal and car loans to suit your needs. Speak to a loan specialist today.
Insurance
Our focus is protecting you with market-leading Insurance. Contact our team by email or phone.
Financial Planning
Our expert, ethical advice is designed to put you first. Contact our team by email or phone.
How can we help?
Fill out the form below and our team will get back to you.