Calling within Australia
1300 654 822
Calling from Overseas
+61 3 9834 8560
If you need to get in contact with us, there are a number of ways we can help.
For general enquiries, complete this form or select one of the options below. Our Member Contact Centre hours are Mon to Fri - 8am - 6pm.
Your safety is our priority, that’s why we’ve implemented a number of COVID-safe measures for when you visit our branches.
Whenever visiting our branches, please follow current directions from the Chief Health Officer, which includes face coverings.
Our branches are continuing to operate at reduced hours from 10am - 3pm Monday to Friday.
117 Camberwell Road
Hawthorn East VIC 3123
PO Box 338
Camberwell Vic 3124
Open: Monday - Friday 10:00am - 3:00pm
Open:Monday - Friday 10:00am - 3:00pm
Web Chat is available Monday to Friday - 8:00am to 6:00pm AEST.
For enquiries outside available hours, or for personal account information, please contact us via email or phone.
Please note: Not all enquiries can be completed via Web Chat. If your enquiry cannot be completed via this channel, the chat consultant will advise you and arrange alternative contact at your convenience.
Web Chat is used for general advice only. Any information we provide via Web Chat does not take into account your objectives, financial situation or needs. Therefore, you should firstly consider the appropriateness of this information and refer to the Terms and Conditions or the relevant Product Disclosure Statement (PDS) before acquiring a product. These documents are available at our branches or by contacting us on 1300 654 822.Chat with our team