Online Identity Verification
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How it works
When you apply to become a Bank First member or open a new account, you can complete your online identity verification using your smartphone.
Upon submitting your identity documents, we’ll confirm that your details match the records of our registered external agencies. Upon confirmation, your identity is verified.
What ID documents do you accept?
We accept a valid Australian driver’s license or passport.
What happens if I can’t complete my online identity verification?
In some cases, your details may not match with our registered external agencies. This could be due to a recent change in address, name or other factors.
If you’re unable to complete your online identity verification, you can either download and complete our Proving Your Identity form or visit one of our branches who will be happy to assist with verifying your identity in person.
Our privacy policy is available here.
If you need further assistance, please read our OIV frequently asked questions.