Contact Us
Bank First can help you with
Connect with us
Online form
Complete the form below and our team will get back to you.
For non-urgent enquiries email info@bankfirst.com.au.
Customer service
1300 654 822 within Australia or +61 3 9834 8560 from Overseas.
Branches and post
Visit one of our branches at Hawthorn East or Moonee Ponds or find our postal address.
Feedback, compliments and complaints
Tell us what we're doing well, or what we need to improve on.
Mobile Bankers
Our experienced Mobile Bankers understand the home buying and refinancing process and are available at a time that works best for you.
Community Engagement Partners
Community Engagement Partners visit education and health organisations, and industry events.
Financial Hardship
If your circumstances have changed, and you’re finding it hard to pay your debts on time, we're here to help.
Bank First branches
Hawthorn East
- Address
117 Camberwell Road, Hawthorn East VIC 3123
- Postal Address
PO Box 338, Camberwell VIC 3124
- Opening Hours
Monday - Friday: 9:30am - 4pm AEST
(Open until 5pm on Thursday)
Moonee Ponds
- Address
126 Puckle Street, Moonee Ponds VIC 3039
- Postal Address
PO Box 338, Camberwell VIC 3124
- Opening Hours
Monday - Friday: 9:30am - 4pm AEST
(Open until 5pm on Thursday)
Help and support
Accessibility services
If you require an interpreter, have a hearing or speech impairment, there are services that can help you speak with us.
Fraud and scams
Learn more fraud and scams, what to look out for and how to protect yourself from scammers.
Financial Hardship
If your circumstances have changed, and you’re finding it hard to pay your debts on time, we're here to help.
Lost, stolen or damaged cards
Find out how to temporarily lock your card or order a replacement.
Product enquiries
Contact us Monday to Friday 9am - 6pm AEST.
How can we help?
Fill out the form below and our team will get back to you.