Accessibility
We strive to be an accessible and inclusive bank that caters to the needs of everyone. We want to make sure that everyone can access our products and services with ease.
National Relay Service
If you’re deaf, have a hearing or speech impairment, the National Relay Service can help you speak with us.
Interpreter services
If English isn’t your first language you can use the Government’s Translator and Interpretation services, free of charge. You can access the service by calling 131 450.
This service is available in over 150 different languages. Find out how to use this service in common languages below, or visit the TIS National website.
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Vision impairment
If you have vision impairment, you can request any of our documents to be sent to you in a large font size.
Website accessibility
If you have trouble typing, moving a mouse or reading a screen, we recommend downloading a free website accessibility tool like Essential Accessibility. With this tool you can use voice commands, increase font sizes, use the mouse hands free, and much more.
Feedback, compliments and complaints
We want to hear from you, our customers, to provide us valuable feedback on what we're doing well, or what we need to improve on.