Bank First App FAQs
Find out everything you need to know about the Bank First App.
Download the Bank First App
Take your banking with you.
Our step-by-step video will guide you through the process and show you just how easy it is to download the Bank First App. Here's what you need to know.
Let's get you mobile.
Getting started
Using our Bank First App you can:
View account balances and transactions.
Search transactions
Transfer funds between your own accounts and to other financial institutions.
Pay bills via BPAY.
Edit Payee and Biller details.
Delete, update and view scheduled payments.
Redraw an available loan balance.
Change the PIN for your Bank First Visa Debit and Credit Cards.
Order a replacement card and/or report your card as lost or stolen.
Lock and unlock your Bank First cards as required.
Set up a Savings Goal or Quick Balance to appear on the home screen.
PIN (minimum 6-digits).
Select whether you are able to use your card in Australia or overseas.
You can download the new app by searching for ‘Bank First App’ using the App Store for iOS or the Play Store for Android.
The minimum software version required to update/download the App is 10.0 or later for iOS and 7.0 or up for Android.The app is compatible with Apple and Android devices. We currently do not offer an app for Windows and Blackberry devices.
Note: While the app can be installed and used on iPads and Android tablets, the user interface is not specifically designed or optimised for use on tablets.
Yes – there is no restriction on the number of devices you can download our app on.
This notification will be displayed when you have registered the app through another device. Select 'Yes' if you wish to view and manage these devices.
No, you can set up different PINs or Patterns on different devices.
The Bank First app supports both Face ID and Touch ID. You’ll be prompted to enable Face ID and Touch ID when you first log in to the Bank First app. We don’t advise using this feature if someone else's Face and Touch ID are saved on your mobile device as they will be able to access your banking and perform transactions. This setting can also be enabled and disabled in the app security settings.
Tap the exit icon located at the top right of the app to log out.
To update your app, visit the App or Google Play stores. Search ‘Bank First App’ and download the update. If you have automatic updates enabled on your device, the app will be updated automatically.
No, there is no charge to update the Bank First App. There is also no charge to download the Bank First App for the first time.
Updating the Bank First App is important for several reasons:
Security: Hackers are constantly looking for weaknesses in software, and updates include security upgrades that protect against these attacks.
Performance and compatibility: Updating your app can improve the app’s performance and make sure it continues to work effectively on your device.
New features: Updating your Bank First App allows you to take advantage of our new features and provides you with a more convenient way of banking.
To access an app tour:
Go to the app menu
Tap ‘Help and support’
Tap ‘App tour’
Depending on your device, all of your current apps will be automatically transferred to your new device. If the Bank First App doesn’t automatically transfer to your new device, you’ll need to download the app by searching for ‘Bank First App’ in the App or Google Play stores.
Once you have downloaded the Bank First App update, you will need your Member number and Internet Banking password to log in. Once you’ve opened the app, follow the three simple steps to start using the app.
App and account settings
You can view the balance of a nominated account by swiping from the home screen in the new app.
To select a Quick Balance account, swipe to ‘Set up quick balance’ from the home screen, tap ‘Setup’ and follow the prompts.You will be required to enter your Member number and Internet Banking password when logging into the app for the very first time. After that, you will be prompted to set up a simple login method:
PIN.
Pattern.
Fingerprint authentication (Android only).
TouchID (iOS only).
FaceID (iOS only).
PIN (minimum 6-digits).
Pattern (6-9 in length).
Yes, there are two ways to change your Internet Banking password in the Bank First App:
If you are logging into the app and have forgotten your password, click the 'Forgot Password' button and follow the prompts to change your password in the app. Please note that you will need to be registered for SMS Security to perform this action.
If you are already logged into the app and need to change your password, go to the app menu, select ‘Settings’ and then ‘Reset Password’. You will need to know your current Internet Banking password to reset your password this way.
Select 'Forgot login details' at the login page in the app. You will then be prompted to reset your PIN or Pattern using your Member number and password to authenticate yourself.
A default payment account is the account that your Bank First App will automatically select every time you make a payment from your app. This is usually your everyday account (S1 or S9).
Yes. Simply go to the app menu:
Select ‘App Settings’
Enter your PIN
Select ‘Set Default Payment Account’
Tap on your account and select which account you would like your default account to be.
Yes. To change the order your accounts appear in your Bank First App:
Go to ‘App Settings’ via the app menu
Select ‘Re-order Accounts’.
Use the arrows to move your accounts up or down in the list.
Use the back arrow to return to the home screen.
Your changes will save automatically. Once you are happy with the order of your accounts, simply return to the home screen and the changes will be applied.
Managing payments, transfers and transactions
Tap ‘Accounts’ from the quick access menu in the bottom left of the app home screen, login using your preferred method and then select the account or loan you would like to search through.
In the bottom right hand corner, tap the blue search icon and enter your search term (keyword) or dollar amount.Yes, redraw is available within the Bank First App. The minimum redraw amount is $500.
You can redraw funds by selecting your home loan account and making an internal or external transfer between accounts or by making a BPAY payment directly from your home loan. Please note that the minimum redraw amount is $500.
Yes. You can lock and unlock your Visa Debit Card in the 'Cards' section of the app. Go to the 'Cards' section by using the app menu or on the app home screen.
We have added new features to the app that enable you to manage your Visa Debit or Credit Card purchases locally (within Australia) and overseas. Go to the ‘Cards’ section of the app to view these features.
Use the toggle buttons to turn the function on/off for:
Digital wallet purchases using Apple or Google Pay
Online purchases
ATM cash withdrawals
In-store physical card purchases (Paywave and insert/swipe)
Yes. Go to the ‘Cards’ section and scroll down to ‘In-store physical card purchases’. Use the toggle button next to Tap&Go/ Paywave to turn this feature on or off.
Yes. Go to the 'Cards' section and tap the toggle button next to 'International Purchases’ to the 'Off' position. You can manage these card controls for digital wallet purchases, in-store physical card purchases, online purchases and ATM withdrawals.
Yes. You can approve or reject payments on your Two to Sign accounts. Go to the ‘Authorisation Requests’ section via the app menu and 'Approve' or 'Reject'.
Yes, you can dispute a transaction on your Bank First Debit or Credit Card by lodging a Visa Transaction dispute form in the app. Simply head to the ‘Card services’ menu in the app and select ‘Visa Transaction Dispute Form’